Refund & Cancellation

Refund, Return, and Cancellation Policy

Refund, Return, and Cancellation Policy for CARENECTAR PRIME INDIAN PRIVATE LIMITED

At CARENECTAR PRIME INDIAN PRIVATE LIMITED, customer satisfaction is our top priority. This policy outlines the terms and conditions for refunds, returns, and cancellations, including a 7-day return window.

1. Cancellation Policy

1.1 Order Cancellation by Customer
Customers may cancel their orders before the order has been shipped. To cancel your order, please contact our customer service team as soon as possible with your order details. Once the order has been shipped, it cannot be canceled, but you may be eligible for a return or refund under our Return Policy.

1.2 Order Cancellation by CARENECTAR PRIME INDIAN PRIVATE LIMITED
We reserve the right to cancel orders for any reason, including stock unavailability, pricing errors, or issues with payment processing. If your order is canceled by us, you will be notified, and a full refund will be issued.

2. Return Policy

2.1 Eligibility for Returns
Customers can return products within 7 working days of receiving their order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods, intimate or sanitary products, and health and personal care items, may not be eligible for return.

2.2 Return Process
To initiate a return, please contact our customer service team with your order number and reason for the return. Once your return request is approved, you will receive instructions on how to return the product to us.

2.3 Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.4 Inspection and Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Refund Policy

3.1 Refund Eligibility
Refund will be processed within 7 working days of receiving their order, as outlined in our Return Policy. Refunds will only be issued for products that meet the conditions for return (unused, in original packaging, and in the same condition as received).

3.2 Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3.3 Non-Refundable Items
Certain products are non-refundable, including but not limited to:

• Gift cards
• Downloadable software products
• Some health and personal care items

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us for further assistance.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details and reason for the exchange.

6. Contact Information

For any questions or concerns about our Refund, Return, and Cancellation Policy, please contact us at:

CARENECTAR PRIME INDIAN PRIVATE LIMITED
Email: [email protected]

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund, Return, and Cancellation Policy. Thank you for shopping with CARENECTAR PRIME INDIAN PRIVATE LIMITED.